BeFit Gym Eastwood

If a payment fails, BeFit retries up to three times. If payment fails, your account gets temporarily suspended, and your digital key will stop working. Please make sure to:

• Check if your credit card is locked, and speak with your bank to unlock the card so payments can go through.
• Ensure your account has sufficient funds so payments can go through.

At BeFit, our team is available in two simple ways:

• Visit us in-club and speak with our team directly (once the club is open)
• Submit your case here in the chat by clicking the following link.

We'll get back to you by email — or in person if needed.

No need to worry! Duplicate charges can happen sometimes due to payment processing issues, internet problems, or bank communication hiccups, but we're here to help you get it sorted out. Take a moment to check your email for the payment receipts — sometimes one may look like a pending charge on your statements and then disappear within 24-48 hours.

If you find that both charges went through, don't worry at all; we'll take care of it. Just reach out to our Club Manager directly by clicking on this link. They'll be happy to review the charges and assist you further.

Sometimes, email typos can happen while you're filling in your information. Please check your Promotions or Spam folder to see if our messages were filtered there.

If everything looks correct but you're still not receiving emails, you can reach out to the BeFit team by submitting the support form. Your inquiry will be reviewed by one of our Club Managers or customer service agents, and we'll get back to you within 24 hours on weekdays, or by the next working day if it's the weekend.